Shipping policy
Where do you ship to?
We currently ship to Australia, New Zealand, Canada, United States, United Kingdom, Ireland, Singapore, Austria, Belgium, Croatia, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Poland, Sweden, Switzerland, Spain, Israel, United Arab Emirates, Qatar, Saudi Arabia and Japan.
We understand that our customers are from all over the world, and we are continuously working towards expanded shipping coverage. Keep an eye out for announcements on our website and social media platforms.
Please note that, unfortunately, we are unable to ship to APO, or FPO addresses at this time.
How long does it take to process my order?
Orders are typically processed within 3 business days. However, during sale event, due to the high volume of orders received, we kindly request that you allow for a processing time of 5-7 business days for your orders.
Shipping times for "Pre-Order" products are noted on the product detail pages.
Once your orders are dispatched we will send an email notification containing a tracking number to help you monitor your consignments’ journey.
Do I need to pay for shipping?
We offer free worldwide shipping with no minimum spend. Wherever you are, your ONNNIII order will be shipped to you complimentary.
*Please note that the shipping timeframes below are estimates provided by the courier and may change.
|
Country |
Duties & Taxes |
SHIPPING TIME |
| Australia | Duties & Taxes Included | 2-10 business days* |
| New Zealand | Duties & Taxes Included | 8-12 business days* |
| Canada | Duties & Taxes Included | 6-10 business days* |
| United States | Duties & Taxes Included | 6-10 business days* |
| Singapore | Duties & Taxes Included | 6-10 business days* |
| United Kingdom | Duties & Taxes Included | 5-7 business days* |
| France | Duties & Taxes Included | 7-9 business days* |
|
Germany |
Duties & Taxes Included | 6-8 business days* |
|
Spain, Italy |
Duties & Taxes Included | 7-10 business days* |
| Netherlands, Belgium | Duties & Taxes Included | 5-8 business days* |
| Ireland, Austria, Portugal, Finland, Croatia | Duties & Taxes Included | 8-12 business days* |
| Greece | Duties & Taxes Included | 10-14 business days* |
| Switzerland | Duties & Taxes Included | 10-14 business days* |
| Sweden | Duties & Taxes Included | 8-12 business days* |
| Poland | Duties & Taxes Included | 8-12 business days* |
| Israel | Duties & Taxes Included | 8-12 business days* |
| United Arab Emirates | Duties & Taxes Included | 7-9 business days* |
| Qatar | Duties & Taxes Included | 10-14 business days* |
| Saudi Arabia | Duties & Taxes Included | 10-14 business days* |
What if I provided an incorrect address?
Please make sure your address is correct on your order. If you do notice an issue with your shipping address after your package has been sent out, please let us know right away. While we cannot guarantee that we can reroute your package, we will do our best to contact the shipping carrier on your behalf.
If your parcel is returned to us because an incorrect or incomplete address was provided, you may choose to
- Have the parcel resent after paying an AUD $15 resending fee; or
- Request a return in accordance with our Return Policy. If the return is approved, an AUD $15 processing fee will apply. If you paid a shipping fee for your order, please note that the original shipping fee is not refundable and will be deducted from the refundable amount.
What if my parcel is not collected within the courier’s collection period?
If your parcel is delivered to a collection point, parcel locker, or local collection facility, it must be collected within the collection period specified by the courier.
If your parcel is not collected within this timeframe and is returned to us, you may choose to:
- Have the parcel resent after paying an AUD $15 resending fee; or
- Request a return in accordance with our Return Policy. If the return is approved, an AUD $15 processing fee will apply. If you paid a shipping fee for your order, please note that the original shipping fee is not refundable and will be deducted from the refundable amount.
We understand the importance of prompt and secure delivery, and we strive to make this a top priority through the orders fulfilment. However, please be aware that shipping times are estimates provided by our courier service providers.
For repair shipping, please refer to Warranty.
If you have any questions, please don't hesitate to reach out to our customer service team at customerservice@onnniii.com.