Shipping & Delivery

Where do you ship to?

We currently ship to Australia, New Zealand, Canada, United States, United Kingdom, Ireland, Singapore,  Austria, Belgium, Croatia, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Poland, Sweden, Switzerland, Spain, Israel, United Arab Emirates, Qatar, Saudi Arabia and Japan

We understand that our customers are from all over the world, and we are continuously working towards expanded shipping coverage. Keep an eye out for announcements on our website and social media platforms.

Please note that, unfortunately, we are unable to ship to PO boxes, parcel lockers, APO, or FPO addresses at this time.

How long does it take to process my order?

Orders are typically processed within 3 business days. However, during sale event, due to the high volume of orders received, we kindly request that you allow for a processing time of 5-7 business days for your orders.

"Pre-Order" products are usually shipped within 5-10 business days.

Once your orders are dispatched we will send an email notification containing a tracking number to help you monitor your consignments’ journey. 

Do I need to pay for shipping?

We have made it easy for you to enjoy free shipping by lowering the thresholds.

Please see the following tables for free shipping thresholds of each country and the rates in local currency:

Please note that the shipping time is an estimate provided by the courier and is subject to change.

Australia

THRESHOLD

PRICE

SHIPPING TIME

Order $59 AUD and above

Free

2-10 business days*

Order below $59 AUD

$10 AUD

2-10 business days*

 

New Zealand

THRESHOLD

PRICE

SHIPPING TIME

Order $63 NZD and above

Free

8-12 business days*

Order below $63 NZD

$12 NZD

8-12 business days*


Canada

THRESHOLD

PRICE

SHIPPING TIME

Order $108 CAD and above

Free

6-10 business days*

Order below $108 CAD

$20 CAD

6-10 business days*


United States

THRESHOLD

PRICE

SHIPPING TIME

Order $80 USD and above

Free

6-10 business days*

Order below $80 USD

$15 USD

6-10 business days*


Singapore

THRESHOLD

PRICE

SHIPPING TIME

Order $108 SGD and above

Free

6-10 business days*

Order below $108 SGD

$20 SGD

6-10 business days*


United Kingdom

THRESHOLD

PRICE

SHIPPING TIME

Order £69 GBP and above

Free

5-7 business days*

Order below £69 GBP 

£15 GBP

5-7 business days*

 

France

THRESHOLD

PRICE

SHIPPING TIME

Order €79 Euro and above

Free

5-7 business days*

Order below €79 Euro 

€15 Euro

5-7 business days*

 

Spain / Italy / Germany

THRESHOLD

PRICE

SHIPPING TIME

Order €79 Euro and above

Free

7-10 business days*

Order below €79 Euro 

€15 Euro

7-10 business days*

 

Ireland / Netherlands / Austria / Portugal / Belgium / Finland / Croatia

THRESHOLD

PRICE

SHIPPING TIME

Order €79 Euro and above

Free

8-12 business days*

Order below €79 Euro 

€15 Euro

8-12 business days*

 

Greece

THRESHOLD

PRICE

SHIPPING TIME

Order €79 Euro and above

Free

10-14 business days*

Order below €79 Euro 

€15 Euro

10-14 business days*

 

Switzerland

THRESHOLD

PRICE

SHIPPING TIME

Order ₣79 CHF and above

Free

10-14 business days*

Order below  ₣79 CHF 

₣15 CHF

10-14 business days*

 

 Sweden

THRESHOLD

PRICE

SHIPPING TIME

Order 850 SEK and above

Free

8-12 business days*

Order below 850 SEK

150 SEK

8-12 business days*

 

Poland 

THRESHOLD

PRICE

SHIPPING TIME

Order 340 PLN and above

Free

8-12 business days*

Order below 340 PLN

59 PLN

8-12 business days*


Israel

THRESHOLD

PRICE

SHIPPING TIME

Order 320 ILS and above

Free

8-12 business days*

Order below 320 ILS

69 ILS

8-12 business days*

 

United Arab Emirates

THRESHOLD

PRICE

SHIPPING TIME

Order 310 AED and above

Free

8-12 business days*

Order below  310 AED

60 AED

8-12 business days*

 

Qatar

THRESHOLD

PRICE

SHIPPING TIME

Order 310 QAR and above

Free

10-14 business days*

Order below 310 QAR  

60 QAR 

10-14 business days*

 

Saudi Arabia

THRESHOLD

PRICE

SHIPPING TIME

Order 320 SAR and above

Free

10-14 business days*

Order below 320 SAR 

69 SAR 

10-14 business days*

 

Please note that our shipping fee is calculated based on the subtotal after any discounts have been applied, but before any taxes are added

Is the shipping fee refundable?

We want to kindly remind you that the shipping fee is non-refundable, regardless of whether the order is returned or exchanged.

What if I provided an incorrect address?

Please make sure your address is correct on your order. If you do notice an issue with your shipping address after your package has been sent out, please let us know right away. While we cannot guarantee that we can reroute your package, we will do our best to contact the shipping carrier on your behalf. If we do receive the package back, we will provide you with the options to resend it to the correct address (after re-paying the shipping fee) or to refund your order (minus the original shipping fee).

We understand the importance of prompt and secure delivery, and we strive to make this a top priority through the orders fulfilment. However, please be aware that shipping times are estimates provided by our courier service providers. 

For repair shipping, please refer to Warranty.

If you have any questions, please don't hesitate to reach out to our customer service team at info@onnniii.com.

 

Learn more about our customer service program here.