Exchanges & Returns

We want you to be as in love with your new jewellery as we are. So if something is not quite right, we gladly accept exchanges and returns for a refund or store credit within 14 days of delivery, even on sale items.

To qualify for an exchange or return, please ensure that your item is

    • in its original condition,
    • unworn or unused,
    • and comes with its original packaging including the tag, box/case, and pouch (which should also be in its original condition)

Unfortunately, individual items from a set cannot be exchanged or returned, and the set must be exchanged or returned as a complete set.

If you received a gift with your purchase and you would like to return an item from the same order (making you ineligible for the gift), please note that the gift must also be returned to us and meet the same requirements as those for exchanges/returns.

To initiate an exchange or return,

    • simply submit a request through our easy-to-use portal
    • We will process your request within 3 working days and send you a confirmation email once it's accepted.
    • Then you can just pack up your items according to our instructions in the email and ship the package at your convenience. Please note that once your request is approved, please ship the item(s) and email us the tracking number within 10 business days.


    We will inspect the items once we receive them, and if everything looks good, we will dispatch new item(s) for exchanges or issue a refund or store credit for returns within 5 business days. We will send you a confirmation email once everything has been taken care of.

    The refund will be on your original payment method and it can take some time for your bank or credit card company to process and post the refund. 

    Please keep in mind the following:

      • Items sent back to us without an approved exchange or return request will not be accepted.
      • While we provide free shipping labels for accepted exchanges, items accepted for returns need to be shipped back at customers’ expense (i.e. shipping fees and any other related costs to ship the items back to our address for return will need to be covered by customers), and customers are responsible for choosing their preferred courier. We recommend using a courier service with tracking and insurance to ensure the safe return of your package. We are not responsible for any losses or damages during transit.
      • If you paid a shipping fee for your order, please note that the original shipping fee is not refundable and will be deducted from the refundable amount.
      • Unfortunately, we do not offer refunds on gift cards.

      Damages and Issues

      Please inspect your order upon receipt. If the item is defective, damaged or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

      Order Cancellation

      Unfortunately, we are unable to cancel orders that have been confirmed.

      Gift Cards

      Gift cards are excluded from return or exchange.


      We want your experience with us to be as smooth as possible. Please don't hesitate to reach out to our customer service team at if you have any questions or concerns.


      Learn more about our customer service program here.