The ONNNIII Experience

We value your trust in our hands and are dedicated to going above and beyond your expectations to ensure your shopping experience with us is a delightful one. To achieve this goal, we have launched our customer service program - The ONNNIII Experience.


Free shipping is just a breeze.

We have made it easy for you to enjoy free shipping by lowering the threshold to AUD 59 for Australian and New Zealand orders and AUD 120 for orders shipped to other regions. For threshold in your local currency, please check the announcement bar on top of the screen or click Learn more


Every purchase is packed as a gift.

We pack every order like it's a gift, carefully placing each purchase in a dedicated jewellery box or pouch. This ensures your items won't be damaged during shipping and makes for a delightful unboxing experience and easy storage. Learn more


You are welcome to ship your ONNNIII jewellery back to us for complimentary professional cleaning.

We offer complimentary professional jewellery cleaning service for 6 months of the purchase. In addition to that, when we receive your jewellery for cleaning, we also conduct a thorough quality check to ensure that everything is in good condition. If we notice any issues, we will fix them straight away, ensuring that your jewellery is in top condition when it's returned to you. Learn more


Each jewellery piece is looked after for 12 months with NO extra costs.

With the 12-month warranty in place for all jewellery pieces, we gladly offer complimentary repair services within 12 months of the purchase. If repair is impossible, we offer free replacement. No matter it is caused by manufacturing issues or just general wear and tear, we've got your back. Learn more


Not what you expected? We offer refund.

We want you to be as in love with your new jewellery as we are. So if something is not quite right, we are happy to offer a refund within 14 days of delivery. Learn more